All the services available to you are provided by one of our 'service area's'. For your information, this page contains a list of each of our departments and the services that they are responsible for.
We have eight main departments. Where a link to additional information can be found on this site, click on the service for more information.
You can contact us if you have an enquiry for one of our service areas or visit your local housing reception. If you wish to complain about one of our service areas, you can now log the details online using the Self Service Portal available on this site.
Estate Services
Our Estate Services Section deals with following:
- Ground Maintenance
- Caretaking and Cleaning
- Parking Issues
- Abandoned Vehicles
- Service Charges Complaints
- Tenant Liaison and Participation
- Fobs and Keys
- Communal Area Graffiti.
Property and Repairs Services Department.
Our Repairs and Property services department deals with the following
- Property Services
- Repairs Services
- Adaptations
- Electrical and Mechanical Services
- Investment Team.
Customer Service Centre.
The Customer Service Centre deals with
- All Housing and General Enquiries
- Repairs and Repairs Appointments Enquiries.
Hounslow Homes' Linkline and Sheltered Housing Services
.This department deals with the following services:
- Sheltered Scheme Management
- Emergency Out Of Hours Support
- Linkline
Home Ownership Unit
.This department deals with the following services:
Hounslow Homes' Housing Income Section
.This department deals with following services:
- Former Tenant Arrears
- Direct Debits
- Standing Orders
- Ordering Rent/Payment Cards
- Repairs Recharges Invoices.
Hounslow Homes' Corporate Services
This section deals with the following services
- Best Value and Performance
- Health and Safety
- Equality Services
Tenancy and ASB Services
.This Department deals with following services:
