Managing Customer Information

We need personal information about you so that we can provide services for you.

When we ask you for personal information we promise:

  • To make sure you know why we need it
  • To only ask for what we need and not to collect too much or irrelevant information
  • To protect it and make sure nobody has access to it who shouldn’t
  • To let you know if we share it with other organisations, to achieve better public services
  • To make sure we don’t keep it longer than necessary
  • Not to make your personal information available for commercial use without your permission

In return we ask you to:

  • Give us accurate information
  • Tell us as soon as possible if there are any changes, such as your household details

This helps us to keep your information reliable and up to date.

For more information you can contact the Customer Service Centre on 0800 085 65 75 to:

  • Find out what information we hold about you and how to correct any changes
  • Ask about agreements we have with other organisations for sharing information
  • find out under what circumstances we can pass on your personal information without telling you, for example, to:

1.Prevent or detect crime or to produce anonymous statistics

2.Instruct staff on how to collect, use and delete your personal information

3.Check the information we hold is correct

4.To make a complaint.

When we ask for your information, we will keep to the law, including the Data Protection Act 1998. For independent advice about data protection, privacy and data sharing issues, you can visit the website of the Information Commissioner or write to:

Wycliffe House, Water Lane, Wilmslow, Cheshire, SJ9 5AF

Phone: 01625 545745 fax 01625524510