Service Charges Explained

A service charge is your contribution towards the cost of the services Hounslow Homes provide on your property/estate, this differs from your rent.

• Rent reflects all charges associated with the occupation of the building, which includes repairs, maintenance and general housing management.

• Service charges are for additional services, not provided to every tenant often connected with communal facilities.

Service charges are made up of the following:

  • Electricity
  • Grounds maintenance
  • Neighbourhood wardens
  • Concierge
  • Caretaking
  • Charges for digital aerials apply from the date of installation.

On average each tenant will pay a £1.20 a week towards service charges.

Further information

Contact us on freephone on 0800 085 6575 or visit your nearest Housing Reception for more information. You can also view our frequently asked questions leaflet.

Tenants wishing to speak to someone can arrange an individual appointment by calling the Customer Service Centre. We can offer appointments outside of normal working hours on request.