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Report your repair

Report your repair:

Online - by using the Online Repairs Service

Through a series of images, you can select and report repairs and book appointments for the work to be carried out. The online service is available for use 24 hours a day, 7 days a week. Click on the link above to report a repair, or click HERE for more information about the service.

Phone - 0800 085 65 75 - (freephone number)

The Hounslow Homes Repairs Call Centre is open from 8am to 8pm Monday to Friday. If you need to report an emergency repair out of office hours, please call 0208 583 2222

E-mail - to housing.repairs@hounslowhomes.org.uk

The Customer Service Centre staff will contact you with your job reference number and appointment. Please remember that any e-mails sent out of hours may not be responded to immediately. If you need to report an emergency, you should contact the out of hours service on 0208 583 2222

If you smell gas, call Transco on 0800 111 999

When you report your repair please tells us:

  • The exact location of the repair e.g. inside, outside, kitchen or bathoom.
  • The material type e.g. wooden or UPVC if you are reporting a repair to doors/windows/locks etc.
  • Your availability for appointments
  • Any information that may affect the access to your home
  • Your contact number - in case we need to contact you about your repair

If you are a Hounslow Homes Leaseholder, please click HERE for information on Leaseholder repairs.

Repairs links:

Click on a repairs related link for more information:

Report a repair online

Online Repairs Service

Reporting your repair to the Repairs Call Centre

Handy Persons Scheme - for the over 60's

Repair appointments

Emergency repairs

Your repair responsibilities

Hounslow Homes repair responsibilities

Paying for a repair

Heating Systems - repairs and maintenance

Communal Services and repairs

Contents insurance

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