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Leaseholder Repairs

As a leaseholder, repairs to your property are your responsibility. Hounslow Homes will carry out repairs and maintain the block/communal area where you live.

Report a communal repair online by using the Online Repairs Service

Repairs that are a leaseholders responsibility (inside the property) include:

  • Internal washers/main stopvalve (to your fixtures/appliances)
  • Repair to burst or leaking pipe beyond stopvalve
  • Repair or renewal to an individual water tank
  • Repair or renewal of baths, sinks, taps, basins or WCs
  • Leaks to waste pipes, traps and fittings including branches up to the soil stack
  • Flooring e.g. floor boards and tiles
  • Staircases inside the property
  • Decoration to the interior only of window frames and sills
  • Glazing to the windows of your property
  • Flat entrance doors including main flat door, balcony/garden doors, frames, fittings and locks
  • Repairs to fitted cupboards
  • Forced entry to property - doors and frames
  • Electrics inside the property, including fuses, fuse board, fittings, bells and rewiring
  • Individual heating systems inside your flat
  • Decoration to your flat (internal)
  • Internal ventilation equipment e.g. extractor fans

Hounslow Homes are responsible for:

  • Washers/main stopvalves to block
  • Repairs to burst or leaking pipe (up to main stop valve in the property)
  • Repair or renew communal water tank
  • Clear blockage or repair leak to main soil stack, rain water pipes and gutters
  • Flooring i.e. joists/wall plates, damp-proof membrane or concrete floor slab
  • Exterior i.e. roof, walls, windows fountains etc
  • Communal staircases
  • Internal and external window frames
  • Glazing of communal windows
  • Communal Electrics i.e. rewiring, repair/ renewal fittings, door entry systems
  • Communal heating systems (District Heating)
  • Communal decoration
  • Communal Ventilation equipment

To report a communal repair or heating problem if you are connected to District Heating, contact the Customer Service Centre on 0800 085 65 75. The Customer Service Centre is open Monday to Friday from 8am to 8pm.  

As a Leaseholder, you can also report communal repairs/repairs to your block through this website using the Online Repairs Service. You will need a password to access the service and report any repairs. Select the page from the links on the left of this page for more information about the Online Repairs Service, or click HERE to report a communal repair.

Further Leaseholder information is available in the Leaseholders Handbook. You can also contact Leasehold Services with any queries by calling:

020 8583 3417 if you live in the Central Area

020 8583 4295 if you live in the East Area (including Chiswick

020 8583 3418 if you live in the West Area

Leasehold Services are also open on Saturday mornings and can deal with general queries (calls only) from 9.30am to 11.30am.

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