New Tenants

This area of our website is dedicated to providing information for new tenants. If you would like to see additional information about our services or have some information you think is useful to other new tenants, tell us by e-mailing the details to

Contacting Us

Your main point of contact is the Customer Service Centre, which is open from 8am to 8pm Monday to Friday (excluding bank holidays) and available for all your housing and repair enquiries. If we cannot answer your query, it will be passed to one of our specialist teams, who will endeavour to respond to you within 24 hours (Two working days).

Contact the Customer Service Centre on 0800 085 6575. You can also e-mail your query to:

You can also visit your local housing office in person. Information on your nearest office and opening times.

An out of hours emergency service is available from 8pm to 7am, evenings, weekends and bank holidays on 020 8583 2222 for some council services and repairs (make safe only).

You can write to us at the following address (unless otherwise stated):

Customer Service Centre

Hounslow Homes

Ashmead Road Depot

Ashmead Road


TW14 9NN

Online and DigiTV services

Our website is available 24/7 and you can sign up to report non emergency repairs to your home, estate or garage if you rent one from us. You'll have access to hundreds of pages of information about your tenancy, repairs, home ownership, getting involved, our latest news and links to other local services.

Our DigiTV site is available through Sky, Virgin Media, mobile phones and Nintendo Wii consoles connected to broadband. You can also download an iPhone or android app or use the app on Facebook. This is an interactive service that connects you directly with our Customer Service Centre and gives you the latest news and information from Hounslow Homes. The service is free to all tenants and leaseholders and is viewable by anyone with access from anywhere in the UK.

Other council services

Details of all other services available in the borough can be found on the London Borough of Hounslow website.