New Tenants

This area of our website is dedicated to providing information for new tenants. If you would like to see additional information about our services or have some information you think is useful to other new tenants, tell us by e-mailing the details to

Contacting Us

Your main point of contact is the Customer Service Centre, which is open from 8am to 8pm Monday to Friday and available for all your housing and repair enquiries. If we cannot answer your query, it will be passed to one of our specialist teams, who will endeavour to respond to you within 24 hours (2 working days).

Contact the Customer Service Centre on 0800 085 65 75. You can also e-mail your query to:

You can also visit your local housing office in person. Information on your nearest office and opening times.

An ‘out of hours’ emergency service is available from 8pm to 7am, evenings, weekends and bank holidays on 020 8583 2222. You can write to us at the following address (unless otherwise stated):

Customer Service Centre

Hounslow Homes

Ashmead Road Depot

Ashmead Road


TW14 9NN

Other council services

Details of all other services available in the borough can be found on the London Borough of Hounslow website.