This pages contains downloadable versions of our publications and leaflets.

This page has many Adobe PDF links. To view these you will need the Adobe Acrobat Reader. The reader can be downloaded free of charge from the Acrobat Reader download page

You can also contact the Customer Service Centre on free phone 0800 085 65 75 or visit your local housing office to request one of our publications. View our full list of leaflets and publications by visiting the main publications page on this site.

Please click on the images below to view the publications

Leaseholders' Handbook

Your guide to being a leaseholder with Hounslow Council.

Pay your service charges online

How to pay your services charges using the online payments system.

Leasehold and Home Ownership Service Standards

Details of our commitment of service to you when you are going through the Right to Buy process and when you become a leaseholder.

Your service charge certificate explained

A guide to your service charge certificate, broken down into sections to help you understand the information.

Dispute Resolution

Information on the dispute resolution scheme, which has been set up as an alternative to legal action if you do not agree with your service charges

Right to Buy

Information for secure tenants on the right to buy your council home.