We have housing receptions in each of our areas, east, central and west. You can visit these reception areas without an appointment to speak to someone about rents, repairs,tenancy, anti social behaviour, estate issues and general enquiries. There is also an officer from the benefits section available for you to discuss your benefit queries or issues.
Central Area
Heston, Cranford, Hounslow and Isleworth
Hounslow Homes open from 9am -5pm Monday to Friday.
Address: The Langdale Centre, 240 Summerwood Road, Isleworth, TW7 7QN.
Housing Benefit Service available Mondays, Wednesdays and Friday from 9am to 4.40pm please note Housing Benefit closes for lunch from 1-2pm and the last tickets are issued at 4.15pm Mondays and Wednesdays and 4pm on Fridays.
East Area
Brentford and Chiswick
Chiswick: (Town Hall) Monday and Tuesday - 9am-5pm.
Address: Chiswick Town Hall, Heathfield Terrace, Chiswick W4 4JN
Please note there is no Housing Benefit Service available at Chiswick, nearest office is Brentford, please see below for details
Brentford: Wednesday, Thursday and Friday - 9am-5pm
Address: 58-59 High Street Brentford TW8 0AH
Housing Benefits Service available Thursdays and Fridays 9am to 4.30pm, closed for lunch 1-2pm on Friday. Last tickets issued 4.15pm on Thursdays and 4pm on Fridays.
West Area
Feltham, Bedfont and Hanworth
Open from 9am – 5.00pm Monday to Friday
Address: St Catherine's House, 2 Hanworth Road, Feltham TW13 5AB
Housing Benefits Service available Monday to Friday 9am to 4.45pm, and 9am to 4.40pm on Fridays. last ticket issued 4.15pm
You can also contact the Customer Service Centre for all your housing enquiries on free phone 0800 0856575.