You can view any of our leaflets by downloading the PDF versions from this page.

Easy read versions of a selection of our leaflets are also available to view online here

You can also contact the Customer Service Centre on free phone 0800 085 65 75 or visit your local housing office to request one of our publications.

This page has many Adobe PDF links. To view these you will need the Adobe Acrobat Reader. The reader can be downloaded free of charge from the Acrobat Reader download page

Your Tenancy

Tenants Handbook

Tenancy Agreement

Assured Tenants Handbook

Assured (non-shorthold) Tenancy Agreement

Reporting your repairs

How to make a complaint - We're currently reviewing this publication

Service Standards (Local Offer)

Asbestos leaflet

Paying your Rent and Service Charges online

Having difficulty paying your rent?

Bank Accounts

Changes to Benefits

Adapting your home to meet your needs

How to apply for a property for the first time or move from one property to another

Tenancy Fraud


Damp and Mould

Refugees and Asylum Seekers

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Your Estate

Anti social behaviour and hate crimes

Neighbourhood Wardens Service

Concierge Service

Mediation Service

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Major Works and Planned Maintenance programmes

Capital Investment and Cyclical Planned Maintenance programme 2014/2015

Proposed five year capital investment programme 2011/15

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Leaseholders and Right to Buy

Pay your service charges

Home ownership service standards

Leaseholders' handbook

Consultation on major works 2007/08 and 2008/9 - 2011/12

Proposed Major Works Programme for Leaseholders 2010/2011

Right to Buy

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Sheltered Housing

Linkline - your local community alarm service

Sheltered Housing Compact

Sheltered Housing leaflet

A guide to sheltered properties in East area

A guide to sheltered properties in Central area

A guide to sheltered properties in West area

Sheltered Housing opt out form

Room for your guests - Overnight facilities for visitors to Sheltered Housing Schemes

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Getting Involved

Tenant Participation - Your involvement opportunities

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General Leaflets

Accessing Hounslow Homes' Services

Annual Report 2012/13

Going the extra mile leaflet (Staff awards nominations form)

Refugees and Asylum seekers - myths and facts

Switch on and tune in - guide to DigiTV

Housing and Council Tax Benefit Changes April 2011

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