You can view any of our leaflets by downloading the PDF versions from this page.
Easy read versions of a selection of our leaflets are also available to view online here
You can also contact the Customer Service Centre on free phone 0800 085 65 75 or visit your local housing office to request one of our publications.
This page has many Adobe PDF links. To view these you will need the Adobe Acrobat Reader. The reader can be downloaded free of charge from the Acrobat Reader download page
Your Tenancy
Assured (non-shorthold) Tenancy Agreement
How to make a complaint - We're currently reviewing this publication
Service Standards (Local Offer)
Paying your Rent and Service Charges online
Having difficulty paying your rent?
Adapting your home to meet your needs
How to apply for a property for the first time or move from one property to another
Your Estate
Anti social behaviour and hate crimes
Major Works and Planned Maintenance programmes
Capital Investment and Cyclical Planned Maintenance programme 2014/2015
Proposed five year capital investment programme 2011/15
Leaseholders and Right to Buy
Home ownership service standards
Leaseholders' handbook
Consultation on major works 2007/08 and 2008/9 - 2011/12
Proposed Major Works Programme for Leaseholders 2010/2011
Sheltered Housing
Linkline - your local community alarm service
A guide to sheltered properties in East area
A guide to sheltered properties in Central area
A guide to sheltered properties in West area
Sheltered Housing opt out form
Room for your guests - Overnight facilities for visitors to Sheltered Housing Schemes
Getting Involved
Tenant Participation - Your involvement opportunities
General Leaflets
Accessing Hounslow Homes' Services
Going the extra mile leaflet (Staff awards nominations form)
Refugees and Asylum seekers - myths and facts
Switch on and tune in - guide to DigiTV
