General enquiries
If you have a query regarding:
- Your rent account
- Repairs
- Tenancy
- Rent a garage
- Estate issues
- Leaseholder general enquiries
- General enquiries
Contact the Customer Service Centre on free phone 0800 085 65 75 (minicom number 0800 389 9830). The Customer Service Centre is open from 8am to 8pm Monday to Friday.
You can also:
Send an e-mail to customerservicecentre@hounslowhomes.org.uk
Send a fax to us at 020 8583 4336
Or write to us at:
Customer Service Centre
Ashmead Road Depot
Ashmead Road
Feltham
Middlesex
TW14 9NN
If you would like to make an enquiry in person, visit your local housing office
Make a comment, compliment or a complaint
At Hounslow Homes we are keen to see continuous improvement so we welcome feedback on the things you believe we are doing well and also when we may not be doing things quite right.
Tenants and leaseholders can contact the comments, compliments and complaints officers on 020 8583 3737
You can also make a complaint online by using the Self Service Portal.
Alternatively, you can write to us at:
Complaints team
Customer Service Centre
Ashmead Road
Feltham
Middlesex
TW14 9NN
Fax: 020 8583 4336
Minicom: 0800 389 9821
You can also e-mail to : complaints.team@hounslowhomes.org.uk
Forms are also available at all our district and neighbourhood office reception areas. Customers who make a complaint will be sent a letter within two working days detailing when and who will deal with the complaint. You should expect to receive a full response within 8 working days.
Home Ownership including Leasehold Services and Right to Buy enquiries
Home Ownership and Leasehold Services are based at:
Hounslow Homes Ltd.
St. Catherine's House
2 Hanworth Road
Feltham
TW13 5AB
For enquiries e.g. service charges:
If you live in the Central area - Hounslow, Cranford, Heston or Isleworth - call 020 8583 3417
If you live in the East area - Brentford or Chiswick - call 020 8583 4295
If you live in the West area - Feltham, Hanworth or Bedfont - call 020 8583 3418
You can also e-mail your enquiry to - Home.ownership@hounslowhomes.org.uk
You can also make an enquiry in person. All visits are by appointment only. Contact the relevant number above to arrange an appointment.
See also - Home Ownership
The Right to Buy Team
For information about the Right to Buy process and your eligibility for the scheme, you can contact the Right to Buy team on 020 8583 3916/7/8
See also - Home Ownership
The Neighbourhood Warden Service
Hounslow Neighbourhood Warden Service is based at
Hounslow Homes
St. Catherine's House
2 Hanworth Road
Feltham
Middlesex
TW13 5AB
You can contact the service via the Customer Service Centre on 0800 085 65 75.
Report anti social behaviour
All reports of anti social behaviour (ASB)should be made in person to your local housing office. You can contact the Customer Service Centre on 0800 085 65 75 if you need to leave a message or wish to arrange an appointment with an ASB officer.
We have an ASB duty officer available every day at our housing offices, however, you may need to wait as there are no appointment slots.
You can also report ASB in writing to:
ASB and Tenancy Team, The Langdale Centre, 240 Summerwood Road, Isleworth, TW7 7QN
Please note we are unable to act on anonymous reports. We strongly recommend that you report ASB in person to your local housing reception.
See also - Anti social behaviour
Benefits contacts
Revenues Section - 0208 583 4242 (for benefit enquiries)
Money Advice: 020 8583 5016 or 020 8583 5013 (minicom/textphone) free and confidential help with arrears and debt management
Report benefit fraud
Benefit Fraud investigation team - Hotline : 020 8583 2111 E-mail: fraud@hounslow.gov.uk
National Benefit Fraud Hotline - 0800 854 440
Tenant Participation Officers(TPO's)
TPOs are there to help you set up new residents' groups and associations and support you in taking active part in decisions affecting your homes and community.
East Area:
Eileen Gladwell- TPO for East area can be contacted on 020 8583 4380 or mobile 07949 699408
You can also e-mail to eileen.gladwell@hounslowhomes.org.uk
West Area
Jacky Rankine - TPO for West area can be contacted on 020 8583 4035 or mobile 07956 118137
You can also e-mail to jacky.rankine@hounslowhomes.org.uk
Central Area
Carol Jacob - TPO for Central area can be contacted on 020 8583 4047 or mobile 07944 701770
You can also e-mail to carol.jacob@hounslowhomes.org.uk
See also - Getting Involved
Communications Team
The Communications Team handle both external and internal communications for Hounslow Homes. They will respond to press enquiries, organise events, produce publications such as leaflets, handbooks and the Hounslow Homes News.
You can contact the Communications Team by:
e-mail to communications.team@hounslowhomes.org.uk
by calling 020 8583 4431/4430
Or by writing to:
The Communications Team
Hounslow Homes
St. Catherine's House
2 Hanworth Road
Feltham
Middlesex
TW13 5AB
Web Team
If you have any feedback about this website, have noticed a mistake or error, wish to make an enquiry or had a problem when using any of the services available, please let us know.
You can e-mail to - web-team@hounslowhomes.org.uk
You can also contact the Customer Service Centre on 0800 085 65 75 or alternatively write to
The Web Team
St. Catherine's House
2 Hanworth Road
Feltham
TW14 5AB
See also - Home Ownership