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Comments,compliments and complaints

At Hounslow Homes we are keen to see continuous improvement so we welcome feedback on the things you believe we are doing well and also when we may not be doing things quite right.

Tenants and leaseholders can contact the comments, compliments and complaints officers on 020 8583 3737 or you can write to us at:

Complaints Team

Ashmead Road,



TW14 9NN

Fax: 020 8583 4336

Minicom: 0800 389 9821

You can also e-mail to :

For all other enquiries please contact the Customer Service Centre on 0800 085 65 75 or e-mail to

Forms are also available housing office reception areas. Customers who make a complaint will be sent a letter within two working days detailing when and who will deal with the complaint.

Register your complaint online

You can now register your complaint online using the Self Service Portal. Using the portal, you can also track the progress of your complaint as we are dealing with it. See the Self Service Portal page for more information.

Please note: You will need to register your details before you can begin using the portal.

Hounslow Homes Staff Awards

Do you know of a Hounslow Homes employee or team that has made a difference to your life or exceeded their day to day role? If so, please nominate them for the Hounslow Homes Staff Awards