Help Page

This page will give you information on how to use this website. If you have any questions or comments about this site you can e-mail the details to the Hounslow Homes Web Team. Alternatively, you can call the Customer Service Centre on 0800 085 65 75. and the details will be passed to the Web Team.


The main sections of the site are shown in the menu on the left of the screen. When you click on one of these sections the relevant related subsections and pages will be shown below. You can then view any of the related pages by clicking on the link.

You can use the back button on your browser to return to the page you last visited. You can click on the Hounslow banner at the top of every page to return to the home page.

If there are related web pages, forms, documents or external links associated with the page you are viewing, these will be displayed on the right hand side of the screen. Please note that Hounslow Homes is not responsible for the content of external sites.

A to Z of Services

Our A to Z is an alphabetical list of services and information. If you know the name of the service you require you can find it quickly in the A-Z rather than clicking through all the sections.

You will also find a list of links to any other pages that relate to your selection on the right of the page


At the top right of each page is a search box to help you find the information you are looking for on the website. Enter one or more keywords and click on the ‘GO’ button to bring up a list of pages which are related to the word or words you have searched for.


The majority of downloadable files on the Hounslow Homes website are PDF files. To view a PDF file you will need Adobe Acrobat Reader, which can be downloaded for free from

Browser compatibility

The Hounslow Homes website is fully compatible with the following browser versions:

  • Mozilla Firefox
  • Safari
  • Internet Explorer 5.5, 6 and 7
  • Netscape 7
  • Opera 7 and 8

We have worked hard to achieve a high level of cross browser compatibility and on the majority of other browsers and versions, our content should be legible and online forms will also be functional.

If you experience any problems, you may choose to update your browser to the latest version via the appropriate suppliers website.


We hope you find the Hounslow Homes website easy to use but if you have any suggestions for improvements or experience any problems, please let us know.

To contact us:

E-mail to

Call the Customer Service Centre on 0800 085 65 75

Write to:

The Web Manager

Hounslow Homes

St Catherine’s House

2Hanworth Road



TW14 5AB

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