Opening Times

Customer Service Centre - 0800 085 65 75

Ashmead Road Depot, Ashmead Road, Feltham TW14 9BR (not open to the public/visitors)

Open Monday to Friday 8.00am to 8.00pm


See also Customer Service Centre


0208 583 3737

Open Monday to Friday from 9.00am to 5.00pm.

email to:

You can also register with our Self Service Portal and make your complaint online.

See also Comments, compliments and complaints

Out of Hours Emergency Service

Operates when the Customer Service Centre is closed, including evenings, weekends and bank holidays. Customers can report emergency repairs by calling. 0208 583 2222

A minicom service also operates on free phone 0800 389 98 21

e-mail queries to E-mail should not be used to report emergency repairs.

See also Emergency Repairs

Housing Receptions

Central Area - Heston, Cranford, Hounslow and Isleworth

Open from 9am - 5.00pm Monday to Friday

Address: The Langdale Centre, 240 Summerwood Road, Isleworth, TW7 7QN

East Area Brentford and Chiswick

Chiswick: (Town Hall) Monday and Tuesday - 9am To 5pm

Address: Chiswick Town Hall, Heathfield Terrace, Chiswick W4

Brentford: Wednesday, Thursday and Friday - 9am to 5pm

Address: 58-59 High Street Brentford

West Area

Feltham, Bedfont and Hanworth

Open from 9am – 5.00pm Monday to Friday

Address: St Catherine's House, 2 Hanworth Road, Feltham TW13 5AB

Housing Benefit

Situated in our Housing Receptions: - check each area office for available/opening times

St. Catherines House Feltham Open 9am till 4.30pm - Monday Tuesday and Wednesday, Friday 9am till 4.15pm.

Langdale Centre, Summerwood Road Isleworth Open Monday and Wednesday from 9am to 4.45pm and Friday from 9am to 4.30pm. This desk is closed from 1-2pm daily and no appointments are neccessary.

Brentford Housing Office, High Street, Brentford Open Thursdays from 9am to 4.45pm and Fridays from 9am to 4pm. This desk is closed between 1 and 2pm

You can also contact Housing Benefit by calling 020 8583 4242

Please note there is no Housing Benefit Officer available at Chiswick Housing Reception.

Money Advice

If you are having problems meeting your rent payments, we can arrange a free confidential session with an independent money advisor.

All money advice sessions are by appointment only. Contact the Customer Service Centre on 0800 085 65 75 to book an appointment at one of our housing receptions.Alternatively, you can call Money Advice on 020 8583 5016 or 020 8583 5013 (minicom/textphone) Appointments slots are for half an hour, please check below for appointment slots at a housing reception near you:

St Catherines House - appointments Monday mornings between 10am to 1pm and Tuesday afternoons between 1pm an 4pm.

Brentford Housing Office (including Chiswick residents)- appointments Thursday mornings between 10am and 1pm and Friday mornings between 10am and 1pm.

Civic Centre - appointments on Tuesdays between 1pm and 4pm

Langdale Centre - appoointments on Thursdays between 1pm and 4pm.

For more information see also Rent arrears and counselling.

Home Ownership Unit

Please call for an appointment:

If you live in the Central area - Hounslow, Cranford, Heston or Isleworth - call 020 8583 3417

If you live in the East area - Brentford or Chiswick - call 020 8583 4295

If you live in the West area - Feltham, Hanworth or Bedfont - call 020 8583 3418

For more information see also Home Ownership

Hounslow Federation of Tenants and Residents Associations(HFTRA)

020 8569 5823 - Leave a message if no answer or e-mail

HFTRA is based at the Tenant Resource Centre, Benson Close, Hounslow TW3 3QX

See also HFTRA