Rent arrears and counselling

If you are having difficulty paying your rent let us know as soon as possible. As well as Hounslow Homes' Customer Service Centre (freephone: 0800 085 6575) the following agencies can also assist you by providing independent confidential debt and benefit advice.

A timely call

We will also discuss a payment programme with those tenants who call our free phone number 0800 085 6575, regardless of the nature of the call.

Citizens Advice Bureau (CAB)

You can contact your local Citizens Advice Bureau (CAB) who provide confidential benefit and assessment advice and debt counselling. Call 020 8572 1082

Feltham – The Centre (by the library), Feltham

Brentford and Chiswick – Town Hall, Heathfield Terrace, Chiswick,

You can also log on to the CAB website -

Help with paying your rent

If you are having difficulty paying your rent and are not already on housing benefit, you may be entitled to claim, contact Housing Benefits: 020 8583 4242 to find out more. You can also call in to one of our housing receptions for advice from a Benefits Officer.

Having Difficulty Paying your rent? leaflet

Having trouble paying your rent ? - Easy read leaflet

Debt Counselling and advice

Hounslow Homes is here to help tenants who may be having problems meeting their rent payments. We can arrange a free confidential session with a money advisor for tenants with rent arrears.

Contact the Customer Service Centre on 0800 086 6575 to request a referral, or visit your nearest housing reception to book and appointment.

Download useful guides on every day money matters

StepChange Debt Charity

StepChange Debt Charity is a national debt help charity providing free advice and help, including debt management, Individual Voluntary Arrangements (IVAs) and debt relief orders. Their free online debt counselling service, Debt Remedy - gives anonymous, tailored debt advice 24/7. The service aims to support you in reaching a realistic budget to help you clear your arrears over a realistic period of time.