External Links

Self Service Portal

The Self Service Portal allows you to access our online complaints service that is linked into the Customer Relationship Management (CRM) system that we use in the Customer Service Centre.

By registering your details online, you can access the portal to make a complaint about the services we provide. You will create a ‘case’ to send us the details and we will deal with your enquiry in the same way that we would when you contact us by phone or by letter.

The Self Service Portal will also allow you:

  • To monitor the progress of your case
  • add a note to your case
  • close the case

A user guide for the self service portal is also available to download for full instructions on how to register and use the portal.

Please note that if you wish to make a complaint about Hounslow Council you will need to contact The London Borough of Hounslow direct. There is currently no facility for you to log a complaint about the London Borough of Hounslow on this portal. For more information about making a complaint to the council, visit their website at www.hounslow.gov.uk

The Self Service Portal is not available between the hours of 8pm and 4.30am