Neighbourhood Wardens

About the Service

Your Neighbourhood Wardens Service is Certified by the Wardens Charter

Hounslow Neighbourhood Wardens have now been certified with the ''Warden Charter', The issuing authority commented how impressed they were with the assessment and the quality of the work submitted and the quality of the information provided by the Hounslow Homes Warden Service.

Hounslow Homes employs a Neighbourhood Warden service to improve and make your local neighbourhood a safe place, reduce the fear of crime and reduce anti-social behaviour including harassment, racial harassment and nuisance.

Neighbourhood Wardens also help the community in other ways, such as assisting with fun days, reporting repairs, reporting abandoned cars, recommending environmental improvements and helping with emergencies.

Residents can pass information to the Wardens by calling 020 8583 4141. If there is a problem or a problem area you would like the Wardens to investigate, please leave a message. All messages are treated in confidence and you do not need to leave your details.

If the Wardens are unable to assist or attend a call out they will contact the customer to offer advice.

Wardens are working closely with you local Police teams, The London Borough of Hounslow tasking team and the Police response teams for your area to reduce anti-social behaviour and crime in the Borough.

Your co-operation and support is needed to help make our neighbourhoods safer and cleaner places to live.

Please report problems of anti-social behaviour, graffiti, racial harassment, youth nuisance, abandoned cars, vandalism, noise and fly tipping to Hounslow Homes by contacting the Customer Service Centre. You can also use the DigiTV interactive services on your Sky, Virgin or mobile/smartphone to report any issues.

Contact us

The Neighbourhood Wardens are on duty from 3-11pm every day

Neighbourhood Warden Hotline 020 8583 4141 open daily between 3-10pm.

Please call our Customer Service Centre for all your other housing enquiries Freephone: 0800 085 6575 Minicom: 0800 389 9821. The Customer Service Centre is open 8am-8pm Monday-Friday


Out of Hours emergencies (not for the Warden Service) can be reported to 020 8583 2222.

In an emergency, please call the Police Emergency: 999 Non-emergency: 101