Keep those payments coming in during the festive season
Hounslow Homes would like to remind all tenants of the importance of paying their rent, particularly during the festive season. We realise that the Christmas and New Year period may mean increased costs and stretched budgets for your household. However, be aware that your home is the most essential possession for you and your family.
Did you know there are 8 different ways to pay your rent, garage rent, rechargeable repairs or former tenant arrears?
1. By Direct Debit through your bank/building society
The easiest way to pay your rent is by Direct Debit directly from your bank or building society account. If any adjustments to your rent charge are required we will inform you at least 10 days before the payment is taken from your account.
Payment of rent by direct debit must be monthly in advance. A one off payment of £35.00 will be credited to your rent account if you continue to pay by this method for at least 12 months. You cannot have arrears on your account if you are paying by direct debit.(If you are in arrears you can, however, pay by standing order) For a direct debit mandate, please contact Rent Accounts on 020 8583 3806 or contact the Customer Service Centre on 0800 085 6575.
2. By using the Online Payment Facility
You will need your rent account number and a debit or credit card in order to make your payment. The system is easy to use and there is a step by step guide to help you.
There is a £5000 limit if you pay by credit card. Debit card payments are unlimited, but the system will not accept payment by Visa Electron card. Please note that a 1.3% handling charge will apply.
3. By Telephone using credit/debit card
You can pay online by following the step by step details available or by phoning the 24 hour automated telephone payments system on 0845 3010 210. Please note that a 1.3% handling charge will apply.
4. By payment card at any Post Office in the country
Just take your rent card and payment to the Post Office and tell the clerk how much you want to pay. This can be paid either by cash or cheque. Cheques must be made payable to Post Office Ltd.
5. By standing order through your bank/building society
This can be weekly or fortnightly or monthly.
For a standing order mandate, please contact Rent Accounts on 020 8583 3806 or pick up a mandate from your bank. You will need to quote the bank details of Hounslow Council which are:
Bank: HSBC
Sort Code: 40-25-02
Account number: 40545155
You must take the mandate to your bank and NOT return it to Hounslow Homes. Each time there are changes to your rent payment we will send you a new mandate which you must complete and take to your
bank for the standing order to be set up.
If you continue to pay by this method for 12 months, we will credit your account with £25.
6. By cash or cheque at the cash office
Visit the cash office at the Civic Centre, Lampton Road, Hounslow between 9am to 12pm. Monday to Friday. Cheques must be made payable to London Borough of Hounslow.
7. By sending or taking a cheque to any of the local housing offices
Cheques should be made payable to London Borough of Hounslow.
8. By rent card at any shop displaying the PAYZONE
sign
Take your rent card and payment to any shop with the Payzone sign. There is no charge for using this facility.
If you have any questions about your rent, how to make payment or if you are in arrears, contact the Customer Service Centre on 0800 085 6575 or e-mail to customerservicecentre@hounslowhomes.org.uk