Gas Meters

Gas meters are the responsibility of your supplier. We cannot carry out repairs or maintenance to your gas meter. If you are having a problem with your meter you should contact your supplier to report a fault and for an engineer to visit.

Key meters and pilot lights

If you have no gas to your property, check to see if your key meter is in credit. When the gas comes on, make sure all pilot lights are lit. This applies to gas meters using rechargeable cards.

Most appliances have instructions telling you how to relight a pilot light. If you are having difficulty, contact the Customer Service Centre on 0800 085 65 75.

Please note: If you have used all your emergency credit, when you pay to top up your gas card the emergency credit will be taken from the amount you pay first. Any additional credit will then be added on.