As a leaseholder, repairs to your property are your responsibility. Hounslow Homes will carry out repairs and maintain the block/communal area where you live.
Repairs that are a leaseholders responsibility (inside the property) include:
- Internal washers/main stopvalve (to your fixtures/appliances)
- Repair to burst or leaking pipe beyond stopvalve
- Repair or renewal to an individual water tank
- Repair or renewal of baths, sinks, taps, basins or WCs
- Leaks to waste pipes, traps and fittings including branches up to the soil stack
- Flooring e.g. floor boards and tiles
- Staircases inside the property
- Decoration to the interior only of window frames and sills
- Glazing to the windows of your property
- Flat entrance doors including main flat door, balcony/garden doors, frames, fittings and locks
- Repairs to fitted cupboards
- Forced entry to property – doors and frames
- Electrics inside the property, including fuses, fuse board, fittings, bells and rewiring
- Individual heating systems inside your flat
- Decoration to your flat (internal)
- Internal ventilation equipment e.g. extractor fans
Hounslow Homes are responsible for:
- Washers/main stopvalves to block
- Repairs to burst or leaking pipe (up to main stop valve in the property)
- Repair or renew communal water tank
- Clear blockage or repair leak to main soil stack, rain water pipes and gutters
- Flooring i.e. joists/wall plates, damp-proof membrane or concrete floor slab
- Exterior i.e. roof, walls, windows fountains etc
- Communal staircases
- Internal and external window frames
- Glazing of communal windows
- Communal Electrics i.e. rewiring, repair/ renewal fittings, door entry systems
- Communal heating systems (District Heating)
- Communal decoration
- Communal Ventilation equipment
To report a communal repair, contact the Repairs Call Centre on 0800 085 65 75 and select option 1.
