Decent Homes

About the Decent Homes programme

A £100 million refurbishment programme to meet the decent homes standard set by the government, was completed in 2006, 4 years ahead of the governments deadline. Although funding for the programme has been reduced considerably compared to previous years, we are committed to maintaining properties to a high standard, and are continuing to roll out the Decent Homes programme. A large part of the programme will concentrate on the renewal of roofs, windows, boilers, electrical, kitchens and bathrooms.

Approved Capital Investment Programme 2007-2008

Each year, we produce a revised programme for the next 12 months - the Approved Capital Investment Programme provides information for all residents, and a schedule of the works that might affect Leaseholders is also available.

Revisions are made following consultation with the Hounslow Federation of Tenants and Leaseholders Associations ( HFTRA), tenants and residents associations, area forums, individual residents and Hounslow Homes staff.

The programme also includes information about aids and adaptations to properties and digital reception systems (in preparation for the switch off of the analogue system). The new systems will give residents connected to communal aerials access to freeview channels.

We aim to start the work at the begining of each year, provided there have been no other considerations, such as an issue arises following consultation with residents, a technical problem arises or there is an unforeseen emergency.


Tenants and Leaseholders will be contacted before any works are started. You can also contact the Tenant Liaison Officer for your area should you have any queries about work being carried out to your home or to the block/estate where you live, or if you would like to know how any work we carry out will affect you, how long it will take and whats involved.

Call the Customer Service Centre on 0800 085 65 75 to contact a Tenant Liaison Officer

Always ask for ID

Residents are advised to always ask for ID before allowing someone to enter their home. All Hounslow Homes staff and their contractors carry ID cards with their name and photo.

Should anyone visit your home, you should ask to see his or her ID. If you are in any doubt, ask the caller to wait outside while you call us to verify their identity.