Frequently Asked Questions

These are the most frequently asked questions by our customers, which we hope will help you with your queries.

If you have a question you would like to ask, or you could not find the information you were looking for on this site, please contact us:

email to

call the Customer Service Centre on 0800 085 65 75

or write to us:

The Web Manager

St. Catherine's House

2 Hanworth Road



TW13 5AB