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Comments, compliments and complaints

At Hounslow Homes we are keen to see continuous improvement so we welcome feedback on the things you believe we are doing well and also when we may not be doing things quite right.

Tenants and leaseholders can contact the comments, compliments and complaints officers on 020 8583 3737 or you can write to us at:

Ashmead Road,
TW14 9NN

Fax: 020 8583 4336

Minicom: 0800 389 9821

You can also e-mail to : complaints.team@hounslowhomes.org.uk

For all other enquiries please contact the Customer Service Centre on 0800 085 65 75 or e-mail to customerservicecentre@hounslowhomes.org.uk

Forms are also available at all our district and neighbourhood office reception areas. Customers who make a complaint will be sent a letter within two working days detailing when and who will deal with the complaint.

Has a Hounslow Homes staff member or employee helped you?

Find out about our staff awards here