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Comments,compliments and complaints

At Hounslow Homes we are keen to see continuous improvement so we welcome feedback on the things you believe we are doing well and also when we may not be doing things quite right.

Tenants and leaseholders can contact the comments, compliments and complaints officers on 020 8583 3737 or you can write to us at:

Complaints Team

Yellow Zone

Civic Centre,

Lampton Road,



Minicom: 0800 389 9821

You can also e-mail to :

For all other enquiries please contact the Customer Service Centre on 0800 085 65 75 or e-mail to

If you make a complaint you will be sent an acknowledgement letter within two working days detailing when your complaint will be dealt with and the name of the officer investigating. You should expect to be contacted by phone within 48 jhours and then receive a full response in 7 working days.

Hounslow Homes Staff Awards

Do you know of a Hounslow Homes employee or team that has made a difference to your life or exceeded their day to day role? If so, please nominate them for the Hounslow Homes Staff Awards